Shipping policy

Last updated: October 22, 2026

Thank you for shopping with us! We’re committed to a reliable, transparent, and efficient delivery experience. Below are the terms and timelines for how we ship your order.

At a Glance

  • Free Standard Shipping on every US order, with no minimum
  • Orders ship within 1 to 3 business days
  • Faster USPS options are available at checkout
  • Every order receives tracking by email

Processing & Tracking
All orders are securely packed and shipped within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.

You’ll receive two emails: an order confirmation right away, then a tracking notification once your package is registered with the carrier. If your tracking email hasn’t arrived within 3 business days, please check your spam or promotions folder before contacting us. Tracking can take 24–48 hours to show updates after you receive the link.

  • Shipping Eligibility: We ship to all addresses within the United States.
  • Free Standard Shipping: Standard Shipping is free on every order, with no minimum purchase required.

Delivery Options & Timelines
In addition to free Standard Shipping, we offer faster USPS options at checkout:

  • Standard Shipping (Free): Estimated delivery in 2–5 business days.
  • USPS Priority Mail: Estimated delivery in 1–3 business days.
  • USPS Priority Mail Express: Estimated delivery in 1–2 business days.

Please note: Delivery estimates are transit times after your package leaves our facility and don’t include the 1–3 business day processing window. Orders to Alaska and Hawaii may take a few extra days. Estimates are not guarantees, and weather, carrier delays, or high-volume periods can occasionally extend them.

Holiday Season
November and December are the busiest months for USPS, and deliveries may take longer than usual. If you’re ordering a gift, we recommend ordering early or choosing a faster shipping option at checkout.

Address Accuracy
Please double-check your shipping address, including any apartment or unit number, before completing your order. Because we ship quickly, we may not be able to change an address once the order has been packed.

If you notice a mistake, email us at hello@psgeneral.store as soon as possible. We’ll gladly correct it free of charge if the order hasn’t shipped yet. If a package is returned to us or lost because of an incorrect or incomplete address entered at checkout, we can reship it, but the customer is responsible for the cost of the second shipment.

Delayed, Missing, or Undeliverable Packages

  • Tracking hasn’t updated in 7 days: Contact us and we’ll follow up with USPS on your behalf.
  • Marked delivered but not received: Check with household members or neighbors, and look around your mailbox, porch, and any parcel lockers. Carriers sometimes mark a package delivered shortly before it actually arrives. If it hasn’t turned up within 48 hours, email us within 7 days of the delivery date and we’ll open an investigation.
  • Returned to sender: Contact us and we’ll work out the next step with you.

A package is considered lost only after the carrier confirms it, which can take up to 14 days from when a claim is opened.

Multiple Packages
Occasionally, an order may ship in more than one package, each with its own tracking number. If part of your order has arrived and you’re waiting on the rest, check your email for an additional tracking notification or contact us to confirm.

Contact Us
For any shipping questions, email us at hello@psgeneral.store. We aim to respond within 1 business day.